Who we are
Tin Concepts Pty Ltd (“we”, “us”, “our”).

Our commitment
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

• Identity & contact: name, email, phone, billing/shipping address, company details.

• Order & transaction: items purchased, pricing, delivery instructions, returns.

• Payment: processed by our payment provider; we do not store full card numbers.

• Technical & usage: IP address, device/browser type, pages visited, cookies/analytics.

• Preferences: your marketing communication choices (email/SMS), only if you opt in.

How we collect

• Directly from you at checkout and via forms or communications.

• Automatically via cookies/analytics when you browse our site.

• From service providers (payments, shipping/courier, IT/hosting, analytics, fraud prevention).

How we use information

• To take and fulfil orders, provide customer support, handle returns, and operate our business.

• To operate, secure, and improve our website and services.

• To send direct marketing where permitted and only with your consent (you can opt out any time).

• To comply with legal, regulatory, and tax obligations.

Disclosures to third parties
We share personal information with providers that support our business (payment gateways, shipping/couriers, IT/hosting, analytics, email/SMS platforms, professional advisers). Some recipients may be located outside Australia; we take reasonable steps to ensure they protect personal information consistently with the APPs.

Cookies & analytics
We use essential cookies for site operation and optional cookies for analytics/advertising. You can manage preferences via your browser and any cookie controls we provide (see Cookie Settings in our footer when available).

Access and correction
You can request access to or correction of your personal information by contacting us. We will respond within a reasonable time.

Direct marketing & Spam Act 2003 (Cth)
We send commercial electronic messages only with consent, include our sender identification, and provide a functional unsubscribe that is actioned promptly. You may opt out at any time using the link in our messages or by contacting us.

Security & retention
We use reasonable technical and organisational measures to protect personal information. We retain records as required for business and legal purposes, then delete or de-identify them.

Children
Our website is not directed to children; if we learn we have collected information about a minor without appropriate consent, we will delete it.

Complaints (APP 1.4(e))
If you believe we have breached the APPs, please contact us using the details below with a description of your concerns. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us
Email: info@tinconcepts.com • Phone: +612 9901 3031
Office Suite LG1A/15 Atchison Street, St Leonards 2065
Warehouse: 390 Eastern Valley Way, Chatswood 2067